Sand Mug

• Satisfaction Guaranteed: We stand behind our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
• Return Process: To initiate a return, please contact our customer service team to receive a return authorization. Items must be returned in their original condition and packaging.
• Exceptions: Custom or personalized items are not eligible for return unless they are defective.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

For more details or if you have questions about your specific order, please contact our customer support team. We're here to help!

For Slovenia:

Standard Delivery: We offer a flat rate of €2.99 for all orders. Expect your items to arrive within 2-3 business days.
Free Shipping: Enjoy free shipping on all orders over €99.

For Other Europeean Countries:

Standard Delivery: We offer a flat rate of €4.99 for all orders. Expect your items to arrive within 5-7 business days.
Free Shipping: Enjoy free shipping on all orders over €99.

Shipping Terms:
Orders are processed Monday through Friday, excluding holidays.
Shipping times are estimated and may vary depending on order processing times and any impact from public holidays or severe weather conditions.
We strive to dispatch orders as quickly as possible and keep you updated on the shipping progress.

For any further inquiries regarding shipping, please contact our customer service team. We're here to help ensure your shopping experience is as smooth as possible.